I definitely think there’s a skill/awareness issue here. Whatever their system is has to deal with false positives as well. Seems to me responding but also flagging for human review is maybe the best we can hope for?

I don’t think you’re wrong. I realize I’m being a bit obtuse because… well I am. Wasn’t lying. I would miss the first one. Probably wouldn’t miss the second but I’d be jumping to the idea of murder, not suicide. I think it’s great folks like you are tuned in. I hope they have such skilled people monitoring the flagged messages.